Once our courier has picked up your parcel, local delivery (Singapore) would usually take 2-3 business days later to reach you. As for international delivery, it might take up to 8-15 business days to reach you instead. TRILL is not responsible for any third party shipping delays. However, if you do not receive your parcel in a timely manner, please contact us at hello@clubtrill.co. 

As we’re still working on providing better delivery options to you, we really appreciate the patience being extended to us!

We do not offer refunds. We offer exchanges for orders with any defective products. In this scenario, please reach out to us with your name, order number and details of the defect(s) over at hello@clubtrill.co. 

We value our brand and we implement quality checks across all stages of the production and design process. We will replace defective products as we value our community as well. Please note that our exchange does not include general wear and tear.

We recommend placing your grip socks into a laundry bag for delicates and washing in cold water.

Please look into the specific product listing for the recommended sizing under “Product Details” for the best fit you’re looking for.